This issue can be caused by one of these four factors:
- shooting at a very low temperature
- photos hasn’t been shielded properly during development
- the lighten/darken slider of the camera was on « light »
- if using a flash, the subject was shot too close, as the built-in-flash will only be effective at a range from 1 to 2,5 meters (3,3 to 8,2 ft).
If you need more information, please contact our customer service at email@example.com and attach some scans or digital images of your pictures showing the issue. Please also specify the number on the back of the picture and your order ID if you have ordered on our online shop.