Am I still a member in the new shop?

Yes, you are still a member. 

If you haven't received newsletters about your membership, please e-mail our Customer Service team. If you're in Europe or other parts of the world contact us on If you're a customer in the USA or Canada, please contact us at

New membership
You can't choose to become a member on our new website right now. If you do want to become a member, please contact our Customer Service team. 

Order history
Your order history will be added to the account soon. This will take a couple of days after the account has been activated. 


Have more questions? Submit a request